If you have set patient access to the Online Appointments module to be disabled on reaching a specified number of Did Not Attend (DNA) appointments, when the patient exceeds that limit the system does the following:
In Registration - Online Services the Appointments disable settings are automatically updated (the Enabled tick is removed) and the following reason is automatically displayed under Notes:
'User has exceeded the maximum number of DNAs allowed':
Registration - Online Services tab - Appointments tick removed (Online DNA Limit Exceeded)
The next time the patient logs into Patient Services, links to the Appointments module are not displayed. The patient cannot access the Appointments module until their DNA numbers are outside of the criteria set in the Vision Online Services Appointments Configuration, see Did Not Attends for details.
